Behind the Build Ep 2: Jade Helps Shed Builders Work Smarter and Sell Faster

Every shed business has a vision for their business. More sales, smoother operations, and happy customers walking away with the perfect structure. But bringing that vision to life takes more than just great tools. It takes people like Jade, a Project Coordinator on the ShedPro Service Delivery team, who works directly with builders to help them save time, simplify their workflow, and grow with confidence.

This is the second installment of our Behind the Build series, where we introduce the people who keep ShedPro moving forward. From our hands-on Service Delivery team and focused Project Coordinators to the talented designers, developers, marketers, and QA experts behind every launch. These are the folks who streamline your setup, answer your questions quickly, and celebrate your wins right alongside you.

Spotlight on Jade: Helping Builders Take Back Their Time

Jade is one of ShedPro’s trusted Project Coordinators, known for helping shed businesses move away from slow, outdated processes and toward streamlined, modern workflows that save time and drive sales.

One story that stands out in her work involves a shed builder in Indiana who had been relying heavily on paperwork and time-consuming quoting methods. He often found himself repeating the same steps over and over: filling out forms, answering common questions, and juggling customer details by hand.

Everything changed when he started working with Jade.

“We introduced him to the 3D Configurator and helped him get comfortable using it with customers in real time,” Jade recalls. “Soon he was quoting, designing, and emailing everything directly from the lot, right there with the customer.”

The impact was immediate, and the client didn’t hesitate to share just how transformational the change had been.

“I’ve used it multiple times while on-site with customers,” he said. “I was able to design, show in 3D, price, and email directly to them. It’s been a GREAT tool for our customers to use and for me especially to sell.”

For Jade, these kinds of results are the reason she loves what she does. “When shed builders realize how much time they can save and how smooth the sales process can be, it opens up so many possibilities.”

Passion Meets Independence on the Service Delivery Team

Jade thrives in a fast-moving, client-focused environment and values the space ShedPro gives her to take ownership of her work. As part of a collaborative team that shares her energy and drive, she feels empowered to help clients in meaningful ways.

“The ShedPro team is diverse, and I have the freedom to work independently and explore my abilities,” she shares. “I enjoy working with shed businesses because they’re passionate, hands-on, and deeply connected to their work. That makes supporting them even more fulfilling.”

Whether she’s guiding a builder through onboarding or stepping in to troubleshoot an issue, Jade always brings a thoughtful, solutions-focused approach. Her goal is to help every client use their tools with confidence and grow their business without unnecessary complexity.

Fast, Friendly Support That Drives Real Results

For many shed businesses, switching to ShedPro feels like a major step forward. Before joining the platform, they often juggle disconnected systems or rely on outdated tools. Jade sees this every day and is always ready to help simplify the chaos.

“They’re missing out on fast, friendly support that helps keep their business running smoothly and solves issues quickly,” she says. “Once they get a taste of what a connected system and responsive team feel like, they’re all in.”

Jade and the rest of the Service Delivery team don’t wait for clients to come to them, they actively monitor how clients are using the platform and offer proactive help to ensure nothing slips through the cracks.

“We want our clients to feel supported, not just when they ask for it, but all the time. That means checking in, spotting patterns, and helping them get the most out of every tool.”

Smarter Systems, Better Tools, and Easier Onboarding

Beyond one-on-one client support, Jade also plays a role in improving the systems that support shed builders at scale. Right now, she’s helping to develop new training materials and build out a self-service support library so that clients can access answers on their own time.

“The right technology can save time, reduce paperwork, and help avoid costly mistakes,” she explains. “We’re improving our tools and processes to respond faster and more efficiently.”

This kind of behind-the-scenes work might not always be visible to clients, but it makes a big difference in how quickly they can adapt and succeed.

Why Shed Builders Trust Jade and the ShedPro Team

It’s not just about having a great toolset. Jade believes that what sets ShedPro apart is the mindset behind the support.

“We’re approachable, quick to respond, and genuinely invested in our clients’ success,” she says. “That’s why clients stay and why they refer others. We show up consistently and care about their growth.”

That commitment shows in everything the team does. From personalized onboarding to regular performance monitoring to quick, clear communication every step of the way.

Growing Together With the Right Support

As ShedPro continues to grow, the Service Delivery team grows with it. With a more specialized and experienced group of Project Coordinators, marketers, developers, and QA pros, the company is better equipped than ever to serve shed businesses of all sizes.

“Our team has grown more experienced, more specialized, and more focused on delivering personalized, expert support,” Jade says. “That’s good news for every builder we work with.”

A Team That’s Here for You

Whether you’re launching your first website or scaling operations across multiple sales lots, our Service Delivery team is here to help. When you work with ShedPro, you don’t just get powerful tools, you get a team that’s all-in on your success.

👉 Ready to see what ShedPro can do for your shed business? Book a Free Demo and meet the people who power your growth.

🔜 Stay tuned for our next Behind the Build feature with Project Coordinator May. Plus more behind-the-scenes stories from the team shaping our success every day.

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